Areas of Practice

Compliance Mystery Shopping

Directpoint Advisory offers independent compliance mystery shopping to test whether your regulatory controls are working on the ground, not just on paper. Our experienced team members conduct covert assessments across your business, evaluating frontline compliance in real-world conditions. AML/CTF is a core focus, testing customer due diligence, transaction monitoring, and staff awareness, but our mystery shopping extends across responsible gambling, know-your-customer processes, and other compliance areas. You receive detailed, actionable reporting on where your compliance program is performing and where the gaps are.

Regulatory Compliance and Risk Management

Non-compliance in highly regulated industries can mean significant financial and reputational consequences. Directpoint Advisory helps your business move beyond minimum compliance to build genuine resilience. We work with management to understand complex regulatory requirements, build risk frameworks that provide clarity, and restore compliance where it has lapsed. Our independent approach gives boards and senior leaders confidence that risks are being identified early and managed properly.

Operational Remediation

When operational performance falters or a regulator requires corrective action, Directpoint Advisory acts quickly to diagnose root causes, develop recovery plans, and execute turnaround strategies. We work with businesses to stabilise operations, rectify compliance failures, and restore confidence. We also act as part of independent monitoring teams, providing regulators with assurance that remediation programs are being implemented effectively and meeting required standards. Our experience across both sides, advising businesses and overseeing remediation on behalf of regulators, means we understand what good looks like and how to get there.

Strategic Advisory

Regulation in gaming and other regulated industries doesn't stand still, and neither should your strategy. Directpoint Advisory works with leadership teams to develop practical strategies that account for regulatory complexity and market shifts. Whether you're expanding, restructuring, or responding to changing conditions, we bring hands-on sector experience to help you make sound decisions. We focus on strategies that are realistic, implementable, and aligned to your regulatory environment.

Business Transformation

Directpoint Advisory helps organisations manage large-scale change, whether restructuring operations, implementing new systems, or repositioning for growth. We provide structured plans, practical guidance, and hands-on support through the transition. Our focus is on making change stick: aligning teams, embedding new ways of working, and delivering measurable outcomes.

Performance Improvement and Growth

Directpoint Advisory works with leadership teams to identify what's holding performance back and what can be done differently. We run targeted workshops and provide practical frameworks to help teams improve how they operate. The focus is on building capability, not just delivering recommendations, equipping your people with the tools to sustain improvement over time.

Training

Compliance is only as strong as the people responsible for it. Directpoint Advisory delivers tailored training for boards, senior management, and operational staff in regulated industries. Our training is practical, scenario-based, and aligned to your specific regulatory obligations, whether AML/CTF, responsible gambling, risk management, or broader compliance. We help your teams understand not just what the rules are, but also why they matter and how to apply them day-to-day.

Policy Drafting

Clear, well-structured policies are the backbone of any compliance program. Directpoint Advisory drafts and reviews policies, procedures, and frameworks tailored to your regulatory environment. Whether you need to build a compliance framework from scratch, update documentation to reflect regulatory changes, or make sure your policies are practical and enforceable, we deliver documentation that is clear, defensible, and fit for purpose.